18 Generative AI Tools Transforming Customer Service

Ready or not, here it comes: GenAI in 2025

Adobe Firefly is a multimodal AI tool that can input and generate text, images, audio and videos. As a result, Firefly users can pair soundtracks with visuals, produce videos from images and generate images from text prompts, among other capabilities. The tool is part of Adobe’s Creative Cloud suite and is intended to work in tandem with other Adobe applications like Photoshop, Illustrator and Premiere Pro. The tool is built natively on ChatGPT, enabling users to more easily produce and tweak their creations using natural language prompts. Once an image has been generated, users can quickly edit them by either conversing with ChatGPT or interacting with the image directly.

Parfait: Enabling private AI with research tools – Google Research

Parfait: Enabling private AI with research tools.

Posted: Wed, 22 Jan 2025 19:49:05 GMT [source]

These attitudes run counter to other surveys about developer adoption of generative AI. Organizations like venture capital firm Andreesen Horowitz (a16z) have polled developers and reported that 73 percent of game studios using AI technology, and that about 67 percent of developers are “excited” about using AI in game development. “People will end up having to review generated content rather than create things themselves, which is not what we all get into the industry for,” another wrote.

To support programming tasks, the Tongyi Lingma coding assistant, powered by the Qwen2.5-coder model, offers features like code completion, debugging, and batch test generation, enhancing developer efficiency. Alibaba Cloud, the cloud unit of Alibaba Group, has introduced new large language models, development tools, and upgraded infrastructure at its annual developer summit. Generative engine optimization (GEO) is focused on building content and digital assets that influence generative AI outputs for users. Compared to SEO, which is focused on influencing the ranking of a page within organic search, GEO allows brands to be cited within composed responses — in Google, but also in other generative search platforms like ChatGPT. Generative engine optimization is the process of building content and digital assets that influence generative AI search outputs.

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The most common ways to improve brand performance in AI overviews is through using customer inputs to produce high quality content, owning asset development to maintain asset control and continuing to optimize for search. Innovation, speed to market, cost, product quality, decision-making, customer experience, sustainability, risk mitigation, creativity, competitive advantage, and innovation are just a few benefits that GenAI brings to product development. With this training, generational AI technologies may generate realistic, human-like data and results by pulling data-driven knowledge from the web and other resources. Deep learning neural networks resemble human brains, helping Generative AI software recognize context, relationships, patterns, and other connections that previously required human thought. It effortlessly blends text with realistic pictures using advanced deep-learning techniques, making subjects visually attractive.

Because Midjourney shaves what used to be two to three hours of work pushing pixels in Photoshop to generate those images down to about 10 minutes, it’s worth the $10/month to me just for that project. I also gave Notion AI a try, but found the company’s pricing policy to be an immediate buzzkill. So when I decided to sign up for Notion AI, the very next thing I knew was I had been charged an additional $240. Notion bills annually, and won’t let you sign up for the AI features on only one account. I talked about it in-depth in my 25 tips article, but the core benefit is getting ChatGPT to write code for published APIs, so I don’t have to spend time searching for code examples and trying to reverse engineer comments on various programming boards. I have a particular interest in how AI helps programming, how AI can support graphics work, and how AI can support video production.

While this technological advancement offers efficiency and innovation, it raises concerns about the potential displacement of human models and the broader implications for employment within the fashion sector. Generative AI (Gen AI) creates new data rather than processing and organizing current data. Large language models allow it to generate original writing content, graphics, videos, and music. EWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. EWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis.

How to manage two types of generative artificial intelligence

We’ve been talking about “data-driven decisions” for a while, but realizing it requires providing better and more accessible data to the people making those decisions. I then copied all the responses, organized by platform and questions into a document and fed that back into ChatGPT 4o to analyze the responses for me. The first thing I did was ask ChatGPT for a general summary of the top three marketing trends showing up in the predictions. Suno is a music-creation program that can generate realistic instrumentals and vocals from a single text prompt. Users can play around with their prompts to craft a song about a particular topic or genre — an emotional synthpop song about rainy mornings, for example, or a rockabilly song about being in love.

The heaviest AI use showed up for those working in “Business & Finance,” at 50 percent of respondents. Next up were those in “Production & Team Leadership” and “Community, Marketing, & PR” at 40 percent of respondents each. This week’s data from the annual Game Developers Conference State of the Game Industry survey is one hell of a doozy. In addition to revealing insights on the wave of layoffs and increased interest in PC game development, the results show a major year-over-year shift in developer opinions on generative AI technology. “Most generative AI use is mundane, but the 8.5% of prompts we analyzed potentially put sensitive personal and company information at risk,” said Alastair Paterson, co-founder and CEO of Harmonic Security, in a statement. “Organizations need to address this issue, particularly given the high number of employees using free subscriptions. The adage that ‘if the product is free, you are the product’ rings especially true here.”

By creating high-quality, data-driven content, exercising control over owned assets and strategically optimizing for search visibility, brands can enhance their relevance and authority in this new search ecosystem. Brand assets establish authority on topics supporting both SEO and GEO efforts simply because organic and generative searches aim to serve the right content to the right users at the right time. “71% of developers think their company’s DEI and accessibility efforts have been at least slightly successful, while 51% feel the same way about their company’s sustainability efforts”.

The software engineering field will continue to be shaped by generative AI, but it will also always need engineers who can understand and address complex challenges independently. We’re successfully fostering this balance by integrating industry experts and ethical discussions into the curriculum. As the influence of AI continues to grow, our responsibility as educators is to equip students with both technical skills and a solid understanding of ethical considerations and industry expectations. Direct interaction with industry is a cornerstone of our approach at Al Akhawayn University.

By thoughtfully integrating these tools, educators and institutions can ensure professional development programs that are meaningful, scalable, and aligned with the evolving demands of our modern classrooms. One of the most promising applications of generative AI is its ability to design individualized professional development pathways. Acting as a training planner, AI tools can analyze an educator’s previous experiences, current skill set, teaching context, and long-term career goals to recommend targeted learning opportunities at all stages of the educator’s journey. It generates user interface designs and automatically writes code, making its applications diverse and game-changing.

Malicious LLMs have been promoted since at least mid-2023, when tools like the malware-focused WormGPT and the phishing-focused FraudGPT gained attention for lowering the bar for less-skilled attackers to conduct more sophisticated attacks. It offers several features that would be attractive to cybercriminals, including a “strict no-logs policy” ensuring no records are kept of conversations, and convenient access via a Telegram bot. ChatPDF is described as being “like ChatGPT but for PDFs.” Users can upload a PDF of any document they want ChatPDF to analyze, and they can then ask the tool questions about the document.

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Eightfold is an established talent management platform that recently launched generative capabilities delivered via its Talent Intelligence Copilots. The answer is, anything that a company can do to change its performance or reach using the technology, in concert with other technologies and, often, human action. Our research uncovered examples in industries from fashion to finance and roles from auditing to marketing. The companies we studied are being careful as they work their way up the risk ramp.

Why Agentic AI Will Soon Make ChatGPT Look Like A Simple Calculator – Forbes

Why Agentic AI Will Soon Make ChatGPT Look Like A Simple Calculator.

Posted: Mon, 20 Jan 2025 06:50:26 GMT [source]

The article found hospitals that were part of a larger system and had the highest operating margins were most likely to evaluate models locally. Last year, a bipartisan group of senators wrote a letter to the CMS calling for a payment pathway for algorithm-based healthcare services. A House task force report later in 2024 found that “CMS has allowed for limited Medicare coverage of AI technologies” when the services meet coverage criteria.

Generative AI tools are software programs that can create original content (text, images, videos, audio and code) using advanced AI models. Synthesia creates AI-generated videos, complete with voiceovers and realistic-looking avatars that represent various demographics and moods. Users upload their script, choose their avatar and customize their video’s layout. From there, the platform uses natural language processing and deep learning techniques to generate footage that shows the avatar reading the script, along with additional voiceovers and supplemental text. Generative AI tools — which rely on a form of artificial intelligence that makes original text, images, videos, audio and code — has transformed daily life, enhancing both creativity and productivity. The Army is assessing a range of generative artificial intelligence tools and platforms to determine how the technology can streamline business operations and make them readily available to the service.

The tool’s GenAI capabilities, which Microsoft tested in a sandbox, can create first drafts of complex proposals to save employees’ time. The best free AI tool depends on your needs, like AI art generators, AI writing tools, or AI video generators. Some tools, like Grammarly, have free versions designed for specific tasks, while others, like ChatGPT, have a free tier for a broader range of features. For a detailed guide to the free AI solutions, visit our article on the best free AI apps and tools. It supports direct AI tool interaction, and has pre-made prompts to initiate AI conversations as well as a list of previous chats on its retractable sidebar. Meta AI can generate images from prompts and search the Internet for up-to-date information.

Notified helps companies amplify their stories to investors, employees, and the media via GlobeNewswire press release distribution and regulatory filing, IR websites, earnings calls and webcasts, investor days, and a whistleblower hotline. Success requires not just compliance with these guidelines but embracing them as fundamental to modern legal practice. The technology will continue to evolve, but these core principles of professional responsibility remain constant.

GenAI extracts location-specific data on disease events, connects various data sets on the back end and translates epidemiological data into natural language for users. Generative AI has revolutionized software development with tools like ChatGPT, Microsoft’s Copilot and AWS CodeWhisperer, which can instantly generate code for basic functions. This enables developers to shift their focus to more strategic design and complex problem-solving roles. The technology also automates routine tasks, such as coding, debugging and testing, completing these tasks in a fraction of the time, usually more accurately than human software engineers.

For instance, if a teaching certification is about to expire, the system could notify the educator and provide clear instructions for renewal, minimizing the risk of lapses in licensure. This automated approach not only saves time but also reduces errors, ensuring that educators stay compliant with certification requirements. For example, tools like LexisNexis +AI and Westlaw’s CoCounsel use proprietary, closed-source datasets curated specifically for legal accuracy. These tools aim to minimize errors by leveraging algorithms fine-tuned for legal research. Despite these advancements, hallucinations and misinterpretations—such as misstating case law or misunderstanding the current state of the law—can still occur. In the case of generative AI, professional and ethical specific guidance from California, Florida, New York, and other sources caution lawyers to become proficient in generative AI before using it.

Fortunately, this issue is solvable when lawyers understand the causes of hallucinations and learn to select and use the appropriate AI tools effectively. The practical applications of agentic AI are potentially far-reaching and transformative. Imagine an AI system that doesn’t just help schedule your meetings but actively manages your entire workflow, anticipating bottlenecks, suggesting process improvements, and autonomously handling routine tasks without constant supervision. In manufacturing, agentic AI could manage entire production lines, not just by following pre-programmed routines but by actively optimizing processes and responding to unexpected challenges in real time. Below, members of Forbes Technology Council share their expertise to help organizations smartly—and safely—leverage GenAI.

Marketing, entertainment, and education use this technology to change how we communicate and visualize ideas. Generative AI is a new era in which machines interpret and create diverse data by understanding complicated patterns. This novel technology learns from massive datasets and creates content miming human creativity and efficiency.

While I believe a human touch will always be an important element of customer experience, these can free human agents from repetitive work, enabling them to spend more time on challenges involving empathy and creativity. Ultimately, gen AI is helping to “increase a company’s creativity quotient,” said McDonagh-Smith. “When I’ve seen gen-AI tools used effectively in software teams, I’ve noticed that in addition to providing productivity gains, the tools give developers time back that can be used for creative problem-solving and experimentation.” Exercise caution “regarding code quality, maintainability, and IP considerations,” McDonagh-Smith advises. Generative AI tools like conversational AI systems and digital assistants embedded in productivity software are broadly applicable by design.

They learn to work under certain constraints, receive constructive feedback and witness the direct application of software engineering principles in a professional context. My software engineering students will soon be entering a field reshaped by generative AI, cloud computing and a host of other new tools and technologies. A robust “Cloud + AI” strategy is at the heart of Alibaba Cloud’s efforts to drive regional transformation. Alibaba Cloud has seen substantial growth, with double-digit increases in public cloud services and triple-digit growth in AI-related product revenue for the fifth consecutive quarter, according to its latest earnings.

GenAI, too, can be powered into chatbots that provide patients with lucid information, diagnoses, procedures and medical instructions. For medical imaging specialists, these large language models (LLMs) are fine-tuned with medical images and reference materials to pinpoint and describe abnormalities in patient images. Freshworks’ AI assistant Freddy automates customer support, generates workflows and provides natural language and personalized query resolution within the Freshdesk platform. So while LinkedIn has built a number of products specifically for premium users, to encourage more people to pay for the service, now it’s swinging in the other direction. It’s taking two premium tools — respectively AI tools for looking for jobs and AI agents to help with recruitment — and making versions of them usable for everyone.

• Many products in the agency’s breakthrough device program involve software or AI components, she added.
• They can instruct GenAI with the right prompts to write new malicious code or tweak existing malware so that it’s more effective at evading detection or more likely to succeed at achieving its goal, Nwankpa said.
• Responses can be fully tailored to fit your brand’s style, tone and voice, and being built on top of Salesforce, the platform has secure access to your enterprise data in order to inform its responses and interactions.

AI tools have already been available to Workspace Business users since Jan. 20 and will roll out to Enterprise users later this month. Google emphasized that the enhanced AI capabilities align with its focus on data security and privacy, ensuring customers’ data remains protected and compliant with regulations. While these posts zoom in on specific topics and business problems, they all offer a pragmatic, accessible approach, making them useful for readers across a wide spectrum of backgrounds and experience levels. The growing presence of AI-generated music on streaming platforms has become a major concern for artists, labels, and publishers. “There’s a lot of duplicated content, there’s a lot of content that is not even music… and at a certain point, you get way too much content that is useless for the users. France-headquartered music streaming service Deezer has launched a new AI detection tool – after filing two patent applications for the technology in December.

It also has a comprehensive Prompt Gallery with predefined instructions so you don’t have to think up every question from scratch. A sidebar displays recent chats, giving quick access to previous interactions for reference or follow-up. The interface also shows how many responses you have left in each conversation, with a limit of 30 responses per interaction. However, despite these advancements, ChatGPT has strict usage restrictions—even on paid plans. It limits the number of interactions and the volume of data processed, impacting its effectiveness in high-demand scenarios. Those teams also must confirm that data used to train the AI is the right quality in the right quantity; otherwise, the AI outputs will be faulty, Herold said.

• In today’s software engineering landscape, where technology is progressing at an unprecedented pace, educational institutions must focus on preparing students for the challenges they will face in the workplace.
• While the benefits of generative AI in PD ecosystems are exciting, it is important to approach these tools with a critical eye.
• The companies we studied are being careful as they work their way up the risk ramp.
• The “Voice of SecOps 5th Edition 2024” report from cybersecurity company Deep Instinct — conducted by Sapio Research — surveyed 500 senior cybersecurity experts from companies with 1,000-plus employees in the U.S.
• Look for platforms with an established AI policy to make sure they align with responsible ethical practices.

19% of developers told GDC that they were given “no reason” for layoffs at their company. Additionally, Gen AI supports training with realistic simulations, improves equipment reliability through predictive maintenance, and even aids in psychological operations to influence adversaries. For instance, Rabbitt AI, an Indian startup, has recently introduced Generative AI tools to enhance military operations by reducing human involvement in high-risk areas. Gen AI is transforming media and entertainment into tailored, immersive experiences.

So I asked ChatGPT to group all of the responses (that’s five predictions times six platforms, plus 10 additional “items to know” from those same six platforms, for a total of 90 items). Here’s a table summarizing the categories of topics and the platforms that mentioned them. To conduct this experiment, I started by asking the following questions verbatim to several generative AI tools on December 30 and 31, 2024. The reversal removes certain reporting requirements for developers of powerful foundation models. Attackers also use legitimate tools like ChatGPT to attempt to bolster their cybercrime activities, with OpenAI disrupting activity by malware developers and state-sponsored actors last year.

Garciga noted that generative AI has been very useful in supporting the Army’s legal teams, public affairs offices and recruiting efforts. The technology has also shown promise in assessing documents related to requests for information (RFI) and sifting through the Pentagon’s vast inventory of policy documents, Swanson added. To address these issues, our curriculum includes discussions on the ethical implications of generative AI in software engineering. We explore case studies where AI has been used responsibly, as well as instances of misuse and accompanying problems.